Project Planning: Feasibility and Implementation
During the planning stage of your project, we offer you any support for special tasks and will gladly advise your employees that are tasked with finding a solution:
Not every service case requires a visit from a technician on site. In many cases, we can help you directly from here via remote maintenance. This reduces the reaction time and simplifies the data transfer. Thus, a faster analysis leads to a quicker solution.
Remote Maintenance Tool
We use TeamViewer as remote maintenance tool.
This software enables us to access your system quickly and safely after just one download and a few mouse clicks.
Sometimes phone support and remote maintenance are not sufficient, e.g. when it comes to exchanging spare parts. In these cases, we will send one of our technicians who will help you on site.