We are happy to support you already during the planning stage of your project in terms of:
from our perfectly tailored after-sales services after project completion.
Beside user trainings and preventive maintenance, we will of course also
support you in the case of a fault: If any problems should occur at your
machine vision system, our experts will always strive for a quick and efficient
In most cases of a fault, we can help you quickly and comfortably via
remote maintenance so no on-site assignment is necessary. This reduces the
reaction time and simplifies the data transfer. Thus, a faster analysis leads
to a quicker solution.
We use TeamViewer as remote maintenance tool.
This software enables us to access your system quickly and safely after just one download and a few mouse clicks.
The scheduled, preventive maintenance is tailored specifically to your machine vision system and usually takes up only a few hours per year (approx. 1 man-day).
Regular maintenance comprises all specific requirements of the respective system including all preventive measures that are recommended or required by the manufacturer.
It ensures early detection of malfunctions due to wear and guarantees that your machine vision system remains fully functional over a long period of time:
Our customer hotline analyzes fault situations, verifies program errors, and offers solutions.
You can reach us at +49 721 60543-160 or via e-mail: email@example.com.Office hours: Monday - Friday 8:00 a.m. - 5:00 p.m. (public holidays excluded)
Sometimes phone support and remote maintenance are not sufficient, e.g. because spare parts must be exchanged. In these cases, we will send one of our technicians who will help you on site.
We also offer our after-sales services as a cost-effective bundle.Just send us a note, and we will make you an individual offer.