Service and Support

Keeping your productivity sustainable is our top priority. Beside innovative hardware and software products, we also offer comprehensive service and support: We support your project from the feasibility analysis to competent and reliable after-sales services.

Project Planning

We are happy to support you already during the planning stage of your project in terms of:

  • System analysis, thorough analysis of the tasks at your site
  • Preliminary inspection by means of samples
  • Comprehensive feasibility study
  • Field trials
  • Development of solution concepts
  • Qualification of different solution approaches

After-Sales Service

Profit from our perfectly tailored after-sales services after project completion. Beside user trainings and preventive maintenance, we will of course also support you in the case of a fault: If any problems should occur at your machine vision system, our experts will always strive for a quick and efficient solution.

  • Training offer for technicians who maintain the machine vision System
  • The contents are tailored individually to the requirements and operating conditions of your machine vision system.

In most cases of a fault, we can help you quickly and comfortably via remote maintenance so no on-site assignment is necessary. This reduces the reaction time and simplifies the data transfer. Thus, a faster analysis leads to a quicker solution.

We use TeamViewer as remote maintenance tool.
This software enables us to access your system quickly and safely after just one download and a few mouse clicks.

The scheduled, preventive maintenance is tailored specifically to your machine vision system and usually takes up only a few hours per year (approx. 1 man-day).

Regular maintenance comprises all specific requirements of the respective system including all preventive measures that are recommended or required by the manufacturer.

It ensures early detection of malfunctions due to wear and guarantees that your machine vision system remains fully functional over a long period of time:

  • Controlling the image quality and cleaning the optical inspection sensors
  • Calibrating telecentric sensors including issuing a calibration certificate
  • Inspection/exchange of all wear parts (small parts included in the price)

Our customer hotline analyzes fault situations, verifies program errors, and offers solutions.

You can reach us at +49 721 60543-160 or via e-mail:

Office hours: Monday - Friday 8:00 a.m. - 5:00 p.m. (public holidays excluded)

Sometimes phone support and remote maintenance are not sufficient, e.g. because spare parts must be exchanged. In these cases, we will send one of our technicians who will help you on site.

SAC Maintenance Contract

We also offer our after-sales services as a cost-effective bundle.

Just send us a note, and we will make you an individual offer.

  • Ensuring the value retention, availability, and functionality of your system
  • Minimized downtime
  • Preferential treatment in a service case – quick reaction times
  • Unbureaucratic processing of service and support requests – low administrative effort
  • Calculable cost risk
  • Identifying potential for improvement to optimize the operation of your system